Zalune Return Merchandise Authorization Terms and Conditions

Please allow up to 5 business days for your Product Return (RMA) to be received, tested, processed and completed.  

1. Prior Authorization for Product Returns and General Policies

To return a product to zalune, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from zalune. This number can be found on the printable Product Return PDF that is accessible after a return request has been accepted. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product Return PDF. An item returned to us without a Product Return PDF or RMA number can not be accepted and will be returned.  All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. Zalune can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, zalune requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Please inspect your product carefully before shipping as any signs of wear or use will result in a refused product return. No items are accepted for exchange or return after 30 days from the purchase date.

2. Shipping Costs

1. If you are returning an item for a refund, or exchanging a functional product, you are responsible for covering the return shipping costs.
2. If you are exchanging a defective item or an item you received in error due to a packaging mistake at zalune's warehouse, zalune will refund you the return shipping costs once we have received and processed your RMA. 
3. For items returned to zalune, zalune will not cover the cost of "expedited" shipping. Please choose a standard shipping option that provides tracking (UPS Ground, USPS Priority Mail, etc.).  If you ar unsure about which shipping method to choose, please contact us and we'll be happy to assist you.

3. Additional Terms and Conditions

Please review zalune's full Terms and Conditions for additional terms and conditions that apply.

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.