FAQs

Welcome to the Zalune FAQ page. We're here to answer your questions and make sure you have the best possible shopping experience. If you can't find what you're looking for, please don't hesitate to contact us.

Question 1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:

Handling time: 1–2 business days
Transit time: 5–10 business days
Estimated total delivery time: 6–12 business days

Delivery times are estimates and may be affected by carrier delays or extreme weather conditions. For more details, see our Shipping Policy.

Question 2: Do you offer free shipping?
Answer: Yes — we offer free shipping on all orders within the United States, with no minimum purchase. See our Shipping Policy for more information.

Question 3: Where is Zalune located, and where do you ship from?
Answer: Zalune is owned and operated by NORVEXIC LLC, based in Casper, Wyoming, United States. Our products are fulfilled and shipped through our warehouse, fulfillment, and logistics partners.

Question 4: What if I receive a defective or damaged product?
Answer: Please inspect your order when it arrives and contact us as soon as possible at info@zalun.com with a brief description and photos of the issue. We'll review your case and make it right in accordance with our Return & Refund Policy.

Question 5: Can I cancel my order after it's placed?
Answer: Please contact us as soon as possible at info@zalun.com if you need to cancel an order. We may be unable to accommodate cancellation requests after an order has been accepted, processed, or dispatched.

Question 6: What is your return policy?
Answer: We offer a 30-day return policy. To be eligible, items must generally be unworn, unused, with original tags, protective materials, accessories, or components, and in their original packaging. Contact us within 30 days of receiving your item and we'll guide you through the return process. For full details, see our Return & Refund Policy.

Question 7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Your bank or payment provider may require additional processing time, which can take up to approximately 10 business days after the refund has been issued.

Question 8: Can I exchange an item?
Answer: We do not offer direct exchanges at this time. Once your return is accepted, you can place a separate order for the product, size, color, or style you would prefer.

Question 9: How can I contact customer support?
Answer: You can reach us at info@zalun.com or call +13074272336. Customer service responds within 24 hours on working days.

Question 10: Do you ship internationally?
Answer: At the moment, we ship throughout the United States.

Question 11: Do you have a physical store location I can visit?
Answer: Zalune is currently an online-only store. This allows us to offer a broad selection of fashion products while making shopping convenient wherever you are.

Question 12: Are the product colors shown on the website accurate?
Answer: We aim to display every product as accurately as possible. However, colors and product appearance may vary slightly depending on your screen, device settings, lighting, and photography conditions.

Question 13: What if I need help choosing a product?
Answer: We're happy to help. Email us at info@zalun.com with details about the product, size, color, style, or occasion you are shopping for, and we'll get back to you as soon as possible.

Question 14: How can I track my order?
Answer: Once your order has been dispatched, you will receive tracking information by email where available. You can use the tracking link in that email to follow your delivery.