Refund policy

Last updated: September 11, 2026

Zalune ("Zalune," "we," "us," or "our") is owned and operated by NORVEXIC LLC, a United States limited liability company.

At Zalune, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions described below.

This policy does not limit or replace any rights you may have under applicable consumer protection laws.

Eligibility for Returns

To be eligible for a return, your item must generally be:

In the same condition in which you received it
Unworn and unused
Complete with any original tags, protective materials, accessories, or components
In its original packaging
Accompanied by your receipt, order confirmation, or other proof of purchase

To request a return, contact us at info@zalun.com.

If your return is accepted, we will provide you with instructions on how and where to send your item.

Please do not send an item back without first contacting us and receiving return instructions, as unauthorized returns may not be accepted or may experience processing delays.

Please package returned products securely to help prevent damage during transit.

For any return-related questions, contact us at info@zalun.com.

Return Address

Please do not send a return without contacting us first.

To request a return, contact us at info@zalun.com. Once your return request has been reviewed and accepted, we will provide the correct return address and return instructions to you by email.

Returns sent without prior approval or to an address that was not provided by us may not be accepted or may experience processing delays.

Please follow the return instructions provided in our email carefully and send the item only to the return address specified for your approved return.

Return Shipping Costs

For eligible returns due to a change of mind, ordering the wrong item, size, color, or style, or no longer wanting the product, the customer is responsible for the cost of return shipping unless applicable law requires otherwise.

Original shipping charges, if any, are not refundable for change-of-mind returns except where required by applicable law.

If you receive an item that is defective, damaged, materially different from what you ordered, or incorrect, Zalune will cover or reimburse reasonable return shipping costs when a return is required.

Please contact us before returning a defective, damaged, or incorrect item so we can provide the appropriate instructions.

We recommend using a trackable shipping method when returning an item. Zalune is not responsible for return parcels that are lost in transit when return shipping is independently arranged by the customer, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged or defective, or if you receive an incorrect product, contact us as soon as reasonably possible at info@zalun.com.

When contacting us, please provide:

Your order number
A description of the issue
Clear photographs or other reasonable evidence of the issue, where appropriate

We will review the issue and provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or other appropriate remedy.

Customers will not be required to pay return shipping costs for items confirmed to be defective, damaged on arrival, or incorrectly supplied.

Nothing in this section limits any statutory rights you may have regarding defective, damaged, misdescribed, or non-conforming goods.

Non-Returnable Items

Unless otherwise required by applicable law, we cannot accept returns for:

Gift cards
Items that have been worn or used beyond what is reasonably necessary to inspect them
Items damaged by the customer after delivery
Items missing original components, accessories, tags, or packaging where this materially affects the condition or value of the product
Items clearly identified as final sale before purchase where final-sale restrictions are permitted by applicable law

For hygiene and health reasons, certain intimate apparel, underwear, swimwear with removed hygiene seals, pierced jewelry, or similar hygiene-sensitive products may not be eligible for return after their protective seal or hygienic packaging has been opened or removed, except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise non-conforming.

A final-sale designation does not remove any statutory rights you may have if an item is defective, damaged, incorrectly supplied, misdescribed, or otherwise does not conform to applicable consumer law.

If you are unsure whether your item is eligible for return, contact us at info@zalun.com before sending it back.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, size, color, or style, you may return the original eligible item in accordance with this policy and place a new order separately.

Your new order will be processed independently from your return and refund.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@zalun.com.

If your order has not yet been fulfilled or dispatched, we will make reasonable efforts to cancel it.

Once an order has been fulfilled or dispatched, cancellation may no longer be possible. In that case, you may need to follow the applicable return procedure after receiving the order.

Any mandatory cancellation or withdrawal rights available under applicable consumer law take priority over this section.

European Union Right of Withdrawal

If you are a consumer located in the European Union, additional statutory rights may apply to your purchase.

You generally have the right to withdraw from an eligible online purchase without giving a reason within 14 days after the last item in your order is delivered, subject to applicable legal exceptions.

Where applicable, you may also exercise your right of withdrawal before delivery.

You may notify us of your decision to withdraw by using any electronic return or cancellation functionality made available through our store, where available, or by contacting us at info@zalun.com.

After exercising your right of withdrawal, you must return the applicable goods in accordance with the instructions we provide and within the timeframe required by applicable law.

For a withdrawal based solely on a change of mind, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where this has been properly disclosed to you.

We will process refunds relating to valid EU withdrawal requests within the timeframe required by applicable law.

Where legally permitted, we may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Any exceptions to the statutory right of withdrawal apply only where permitted by applicable law.

Your right of withdrawal is separate from your statutory rights concerning defective, damaged, incorrect, misdescribed, or non-conforming goods.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase, except where another method is required or permitted by applicable law.

After a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

For payments processed through Shopify Payments, it may take up to approximately 10 business days after the refund has been issued for the funds to be received, depending on the customer's bank or payment provider.

If more than 15 business days have passed after we confirmed that your refund was issued and you have not received it, please contact us at info@zalun.com.

Any refund timeframe required under applicable consumer law will take precedence where applicable.

Partial Refunds

Where permitted by applicable law, a partial refund may be issued if a returned product has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect it and that handling has reduced the product's value.

Any deduction will be reasonable and based on the circumstances of the return.

This does not affect your statutory rights regarding defective, damaged, incorrect, misdescribed, or non-conforming goods.

Lost or Undelivered Orders

If tracking indicates that your order has been lost in transit or your order has not been delivered within a reasonable period, please contact us at info@zalun.com.

We will investigate the shipment with the applicable carrier or fulfillment provider.

Where appropriate, we will arrange a replacement, refund, or other appropriate solution based on the circumstances of the order and applicable consumer law.